This Privacy Policy explains how EVOLV (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit www.sharpcutpro.com (the “Site”) or use the SharpCut™ software and related services (collectively, the “Services”).

By using the Services, you agree to the practices described here. If you do not agree, please do not use the Services.

1) What we collect

Information you provide

• Account & contact info: name, business name, email, phone, address, password.
• Billing: billing name, address, VAT/tax ID; payment cards are processed by our payment processor (we don’t store full card numbers).
• Support & feedback: messages, attachments, survey responses.
• Distributor/partner applications: business profile, licenses, documentation you upload.

Information collected automatically

• Device & usage data: IP address, device type, OS, browser, language, time zone.
• Log & diagnostic data: pages viewed, features used, clicks, timestamps, crash reports.
• Cookies & similar tech: cookies, local storage, and analytics pixels (see Cookies below).

Information from third parties

• Payments & fraud prevention providers, analytics platforms, email and support tools.

2) How we use information

• Provide & operate the Services (account creation, authentication, syncing templates).
• Process payments and manage subscriptions.
• Improve features (e.g., nesting, search), fix bugs, and optimize performance.
• Communicate service updates, security notices, onboarding tips, promotions (you can opt out of marketing).
• Security & fraud prevention; enforce Terms of Service.
• Legal compliance (tax, accounting, regulatory).

Legal bases (EEA/UK): performance of contract, legitimate interests (product improvement, security), consent (cookies/marketing), and legal obligations.

3) Cookies & tracking

We use:

• Essential cookies (login, session, load-balancing).
• Analytics (e.g., page performance, feature usage).
• Preference cookies (language, units).
• Optional marketing (only with consent where required).

You can manage cookies via the banner (where shown) and your browser settings. Blocking some cookies may affect functionality.

4) Sharing your information

We do not sell personal information. We share data only with:

• Service providers/processors (hosting/cloud, payments, analytics, support, email).
• Professional advisors (legal, accounting), and authorities when required by law.
• Business transfers (merger, acquisition); your information will remain protected or you’ll be notified of changes.

We require processors to protect data and use it only per our instructions.

5) Data retention

We keep personal information only as long as necessary for the purposes above:

• Account data: for the life of the account and a reasonable period after closure.
• Billing records: per tax/accounting laws.
• Support tickets & logs: for troubleshooting and security, then deleted or anonymized.

6) Security

We use administrative, technical, and physical safeguards (encryption in transit, access controls, backups). No method is 100% secure; please use a strong, unique password and keep it confidential.

7) International transfers

If you access the Services from outside the United States, your data may be processed in countries with different laws. For EEA/UK users, we rely on appropriate safeguards (e.g., Standard Contractual Clauses) for transfers to our processors.

8) Your rights & choices

EEA/UK (GDPR)

You may access, correct, delete, restrict, object to processing, or export (port) your data; and withdraw consent at any time (doesn’t affect prior processing). You also have the right to lodge a complaint with your local data authority.

United States (state privacy laws)

Residents of certain states (e.g., CA/CPRA, CO, CT, VA, UT) may have rights to access, delete, correct, opt out of targeted advertising, and limit use of sensitive data (if any). We do not sell personal information. If we use targeted advertising cookies, you can opt out via the cookie banner or your browser signal where supported.

Marketing

You can unsubscribe from marketing emails via the link in each message. We will continue sending essential service emails (e.g., security, billing).

To exercise rights, contact us (see Contact below). We may need to verify your identity. Authorized agents may submit requests where permitted by law.

9) Children’s privacy

The Services are not intended for children under 18. We do not knowingly collect personal information from children. If you believe a child provided data, contact us to remove it.

10) Third-party links

The Site may link to third-party sites. We aren’t responsible for their content or privacy practices. Review their policies before providing data.

11) Changes to this policy

We may update this Policy from time to time. We’ll post the new effective date at the top and, for material changes, provide additional notice (e.g., email or in-app).

12) California “Notice at Collection”

We collect the following categories for the purposes described above: Identifiers (name, email, IP), Commercial information (subscriptions, transactions), Internet/Network activity (logs, analytics), Geolocation (approximate from IP), Inferences (feature usage trends).

Retention: as outlined in Data retention.

Selling/Sharing: We do not sell personal information. If we “share” for cross-context behavioral advertising, you can opt out via the cookie banner.